Draft:Sushma Shukla
Sushma Shukla is an Indian AI-focused Techno-Functional Product Owner based in Noida, with more than 13 years of experience leading digital and AI/ML-enabled product delivery across insurance, retail, transportation, and customer experience platforms. She has a track record of designing AI-driven product roadmaps, defining KPI and data governance frameworks, and translating complex insurance and enterprise workflows into scalable, intelligent product solutions. Her work combines deep insurance-domain expertise spanning RFP solutioning, workflow configuration, and process optimization for insurance and annuities platforms with Agile and SAFe delivery leadership and stakeholder management across global cross-functional teams.
Education
Sushma Shukla holds a Master of Business Administration (MBA) from the Symbiosis Centre of Information Technology (SCIT) and a Bachelor of Technology (B.Tech) from Jaypee University of Information Technology. She completed her Class X and XII (CBSE) education at Delhi Public School, Vasant Kunj.
She holds an Executive Certification in Data-Driven Product Management from IIM Lucknow, covering data strategy, KPI frameworks, and product decision-making. Her additional certifications include SAFe 5.1 Product Owner/Product Manager and SAFe 5.0 (JIRA Administration) from Scaled Agile, ITIL Foundation from AXELOS, and a Design Thinking certification from GlobalLogic.
Career
Sushma Shukla began her career as a BI Technical Consultant at KPIT Cummins in Mumbai from June 2010 to May 2011, delivering business intelligence and reporting solutions using SQL and Cognos.
She then worked as Assistant Project Manager at Mobisoft Infotech in Pune from May 2014 to December 2014, supporting project planning, scheduling, and delivery execution across mobile and web application projects, followed by a role as Project Coordinator at Kiwi Technologies in Noida from January 2015 to August 2015, coordinating Agile delivery across multiple workstreams.
From August 2015 to November 2018, she served as Senior Business Analyst – Insurance Platforms at EbixCash in Noida, leading business analysis and RFP and solutioning support for insurance and annuities platforms. In this role, she worked with underwriting, claims, and policy administration teams, translating complex insurance requirements including policy issuance, endorsements, claims processing, and renewals into functional specifications and system configurations. Her work in this role improved operational efficiency by approximately 15% and reduced turnaround time by approximately 10% through streamlined workflow configurations and process redesign.
She joined GlobalLogic in Noida as a Consultant in November 2018, a role she held until March 2023, leading the end-to-end product lifecycle for cloud and enterprise platforms across Construction Technology and Customer Experience (CX) Technology, including product vision, multi-quarter roadmaps, and performance KPIs.
Following a career sabbatical from March 2023 to September 2024, Sushma Shukla returned to GlobalLogic in September 2024 as a Management Consultant, a position she holds to the present. In this role, she leads digital transformation and techno-functional product delivery across Retail and Transportation Technology domains, incorporating AI/ML-enabled roadmap elements to modernize legacy operations. Her responsibilities include owning end-to-end product roadmaps, epic mapping, and backlog prioritization across multiple concurrent workstreams, conducting value chain discovery workshops, supporting RFP responses and pre-sales solutioning, and driving data and AI modernization initiatives in partnership with engineering and data science teams.
Key Projects
Sushma Shukla's notable projects include leading requirements gathering, RFP solutioning, and value chain discovery for insurance and annuities platforms at EbixCash, spanning policy administration, claims, and renewals, which improved operational efficiency by approximately 15% and reduced turnaround time by approximately 10%.
At GlobalLogic, she has led a transportation data modernization and analytics platform initiative, defining a KPI framework and establishing data governance standards for a unified cloud analytics platform; a retail inventory visibility and intelligent replenishment initiative, translating business needs into user stories aligned to retail KPIs such as stock availability and turnover ratio; and a cloud contact center platform (CCaaS) initiative, defining and tracking KPIs including Average Handle Time, First Call Resolution, and Customer Satisfaction (CSAT), which improved operational scalability by approximately 35%.
She also used Microsoft Copilot to accelerate backlog creation for the Penske transportation solution, and led data modernization on Microsoft Fabric for the EverDriven student transportation platform, designing a Bronze-Silver-Gold medallion architecture to refine raw transportation data into curated datasets powering Power BI dashboards.
Personal Life
Sushma Shukla is based in Noida, India, and holds a US B1/B2 visa.